Chalet Policy

Accommodation Terms and Conditions – Myron Chalets

Welcome to Myron Chalets 🌿

In our commitment to your comfort and safety, we kindly ask that you read and adhere to the following terms and policies throughout your stay. These guidelines are designed to ensure a pleasant and secure experience for all our guests.

Accommodation Policy

• The guest is responsible for ensuring the accuracy of their information, selecting the appropriate unit, and choosing a suitable reservation date.
• The guest agrees to the presence of a unit representative or authorized staff member during check-in and check-out.
• Publishing misleading information or damaging the reputation of the chalet is strictly prohibited. The management reserves the right to take legal action in accordance with Saudi regulations.
• Pets are strictly prohibited inside or around the unit to maintain cleanliness and safety. Violating this policy will result in immediate contract termination without any refund.
• Commercial or media photography of the unit (internal or external) is not allowed without prior approval from management. Use of drones is prohibited unless officially licensed.
• Personal, non-commercial photography is allowed as long as it respects the privacy of others.

Facilities Use Policy

• Smoking is strictly prohibited indoors and is only allowed in designated outdoor areas. A cleaning fee of SAR 500 will be charged for violations, along with the cost of any resulting damage.
• Each unit includes two designated parking spaces. Parking in undesignated areas is prohibited, except for loading and unloading.
• The guest is fully responsible for any damage resulting from the use of portable kitchens or cooking oils inside or outside the unit.
• Lighting fires on green areas or seating spaces is strictly forbidden.
• Inflatable water games and soap soccer fields are not allowed.
• The use of electric coal igniters inside the kitchen is prohibited.
• Moving indoor furniture or taking it outside is not allowed without prior coordination with management.
• If the pool water is contaminated with soap or other substances, the cost of water replacement will be deducted from the security deposit.
• The management is not responsible for power outages caused by the electricity company or weather conditions.
• The management is not responsible for natural weather effects such as dust or rain.

Liabilities and Compensation

• The guest is liable for any damages or losses to the unit or its contents. Repair costs will be deducted from the deposit. If the costs exceed the deposit amount, the guest is required to pay the difference.
• Any damages must be reported immediately. All repair costs will be officially assessed and documented in writing.
• The guest is responsible for any disturbance or damage caused to neighboring properties.
• The guest assumes full responsibility for any injuries or accidents that occur inside the unit, whether to themselves or their companions, and is liable for any resulting claims.
• The guest is responsible for any fire or damage resulting from negligence, unless due to a technical failure.
• The management is not liable for any loss or damage to personal belongings before or after check-out.
• If the guest causes damage to a third party within the unit, they are fully liable for any legal compensation in accordance with applicable regulations.
• Subleasing the unit or using it for purposes other than agreed upon is strictly prohibited. Any violation will result in contract cancellation without refund.
• The management complies with all safety regulations mandated by the Civil Defense Authority, including the availability of firefighting and safety equipment.

Check-in and Check-out Terms

• Check-in time: 3:00 PM
• Check-out time: 10:00 AM (to allow sufficient time for cleaning before the next guest)
• In case of late check-out, a late fee of SAR 500 per hour will be deducted from the deposit, up to a maximum of 2 hours. After that, a full extra day’s rental will be charged.
• A joint inspection between the management and the guest will be conducted at check-out to document the condition of the unit.
• A security deposit of SAR 1,500 must be paid at the time of booking or check-in. Entry to the unit is not allowed until the full payment of the contract and deposit is made.
• The deposit will be refunded within 7 days after check-out, provided there are no damages. If any repairs are needed, the cost will be deducted, and the remaining amount will be returned to the guest.

Safety Policy

• The chalet management is not responsible for any accidents that occur in or around the pool area.
• The management is not responsible for the loss of any personal belongings after check-out.
• If the guest chooses to use the pool without a safety fence, they fully assume responsibility for their own safety and that of their companions – especially children and non-swimmers.
• In the event of internal issues such as water or power outages, the management will work to resolve them as quickly as possible. If the issue cannot be resolved during the stay, compensation may be discussed between both parties.

Cancellation Policy

• Reservations may be canceled free of charge up to 3 days before the scheduled arrival date.
• During holidays and official breaks, cancellations must be made at least 7 days in advance.

Acknowledgment and Agreement

• Completing the reservation constitutes explicit acceptance of all the terms and policies outlined in this document. The guest agrees to comply with them throughout the duration of their stay.
• In the event of any violation of the stated terms, the management reserves the right to terminate the contract and request the guest to leave without refund.
• Guests are strongly advised to read and understand these policies prior to booking to avoid any confusion or disputes.

Thank You for Choosing Myron Chalets